Comments
The Comments tab provides a free-text communication log scoped to the order.
| Feature | Description |
|---|---|
| User Notes | Any team member with access to the order can add a time-stamped note. Notes are visible to all users who can view the order. |
| Distinct from the Log | Comments are user-authored. The Log tab records system-generated events. Comments are for human communication; the Log is for audit. |
| Common Uses | Special handling instructions, communication with carriers or customers, internal notes from sales or ops teams. |
| Not Printed by Default | Comments do not appear on customer-facing documents (BOLs, invoices) unless the document template is specifically configured to include them. |